Client Engagement Manager

Type of Contract: Full Time (not outsourcing)


Location: United States, fully remote.

Mira Commerce, an award-winning Ecommerce agency, is seeking an experienced Engagement Manager – Ecommerce Solutions to join our US team. This pivotal role focuses on managing and nurturing client relationships, driving strategic engagement plans, and ensuring the successful delivery of Ecommerce and digital marketing solutions tailored to client needs. You will serve as the primary liaison between clients and Mira Commerce, championing client success, identifying opportunities for growth, and ensuring excellence in every aspect of the engagement.

The ideal candidate has extensive experience in client management within the professional services and Ecommerce industry, excels in communication and negotiation, and demonstrates a strong understanding of modern Ecommerce technologies and trends.

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for assigned clients, understanding their business goals, challenges, and industry landscape.
• Build and maintain strong, trusted relationships to align Mira Commerce’s Ecommerce solutions with client objectives.
• Proactively communicate with clients, providing regular updates on project progress, performance metrics, and strategic recommendations.

Engagement Planning and Execution

• Develop and manage comprehensive strategic engagement plans tailored to each client’s unique needs and goals.
• Monitor progress, measure success, and adjust plans as needed to ensure client objectives are met or exceeded.
• Facilitate regular business reviews to highlight results and propose future initiatives.

Escalation and Issue Management

• Serve as the escalation point for client concerns, ensuring timely and effective resolution of critical issues.
• Coordinate with internal teams and senior leadership to address escalations and implement process improvements.

Ecommerce Solutions Expertise

• Leverage your expertise in Ecommerce platforms, digital marketing strategies, and industry trends to provide strategic guidance to clients.
• Stay informed on emerging technologies and trends such as composability, unified commerce, AI-driven personalization, and others, to position Mira Commerce as a trusted advisor.

Cross-Selling and Account Growth

• Identify and pursue opportunities to expand client relationships through cross-selling and up-selling additional services.
• Collaborate with the sales and marketing teams to create tailored proposals that align with client needs and drive revenue growth.

Contract and Compliance Management

• Support the creation, review, and negotiation of client contracts and service agreements to ensure alignment with client expectations and Mira Commerce’s standards.
• Educate clients on contract terms and monitor compliance throughout the engagement lifecycle.

Qualifications:

• Professional Services / Ecommerce Agency Experience is a Must: Minimum of 3+ years in client management, account management, or customer success roles within a digital marketing or Ecommerce professional services agency.
• Educational Background: Bachelor’s degree in business, marketing, or a related field, with a focus on Ecommerce or digital marketing preferred.
• Ecommerce Expertise: Strong understanding of modern Ecommerce platforms, digital marketing strategies, and industry trends. Experience with composable architectures, unified commerce, and AI-driven personalization is highly desirable.
• Project Management Skills: Demonstrated ability to manage complex client engagements and Ecommerce technology projects.
• Technical Knowledge: Proficiency in CRM software, project management tools, and analyzing data to enhance client success.
• Communication and Interpersonal Skills: Excellent written and verbal communication, negotiation, and relationship-building abilities.
• Legal and Contractual Acumen: Experience with client contracts, legal agreements, and compliance in a professional services environment.